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Customer service

At Mimi & August, your satisfaction is our priority.

F.A.Q. (general informations)

Do you have a store?

Yes! It's actually a showroom store located in Montreal’s Old Port (Qc, Canada). It is connected to our workshop so you can purchase the product you have been eyeing online. You can also pick up your order and get a glimpse of our team in action behind the scenes. Please note that you have to take an appointment to visit us at our showroom.

One of your products is no longer available online, is it available at your showroom?
The inventory available at the showroom is the same as the one online. Therefore, when a product is out of stock online, it is also unavailable at the workshop/showroom.

Can you customize a garment for me?
Unfortunately, due to time limitations and quantity, we do not take any custom order. We apologize for any inconvenience and we value each customer’s feedback. Feel free to send us your suggestions.

Do you offer gift wrapping?
Yes, we do! Each order is neatly wrapped before it is dispatched. If you want to place an order for a gift, we can arrange to send the parcel directly to the recipient’s address and include a customized message inside. Feel free to contact us and we will be happy to help.

Will you restock items that are currently out of stock?
Unfortunately, our products are offered in limited quantities and we cannot guarantee that a certain style will be restocked once it is no longer available. When we restock a style, we usually announce it on social networks or via our newsletter. You can also choose the « Email me when available » option on the product’s page so you can receive an email as soon as the product comes back (if it comes back). You can also contact us to know if a specific product will be restocked.

I would like to collaborate/interview/work with you, how can we get in touch? 
We would love to connect with you! Send us a mail at or contact us here .

Change of terms and conditions

Mimi & August reserves the right to modify its website, terms and conditions of sale and prices at any time, without notice.


Important informations:

  • Orders are generally processed and shipped within 3 business days from our Montreal workshop.

  • Mimi & August is not responsible for lost parcels. Once the parcels leave our workshop, they become the carrier's responsibility.

  • Mimi & August is not responsible for costs and delivery times. Costs and delivery times are the carrier’s responsibility.

  • In order to trace your package, it must be include a tracking number. Please refer to the section about tracking numbers (below) to find out which delivery options the tracking number is available for.

  • Please note that no delivery is made during weekend. Orders are shipped only on business days.

  • Delivery, handling and custom charges are non-refundable.


How much does shipping cost?

Standard delivery

(3-6 business days)

Expedited delivery

(2-4 business days)

Express delivery

(1-2 business days)





* Canada : Please note that there is no tracking number provided for parcels sent by standard delivery . We are not responsible if packages get lost.  

Expedited delivery

(6-8 business days)
Delivery time is not guaranteed.

Express delivery

(3-4 business days)

United States**



Livraison standard

(3- 4 weeks)
Delivery time is not guaranteed.

Express delivery

(10 business days)




** United States and International : Please note that there is no tracking number provided for parcels sent to the US and internationally, except for express delivery. We are not responsible if packages get lost.

International addresses :
In general, orders are delivered within 3 to 4 weeks, depending on the destination.
Delivery time is not guaranteed and does not take processing time into consideration.

Montreal :
We work with a bicycle delivery company for most orders shipped to Montreal. For more informations, refer to the "Bicycle Delivery" section below.

Where do you ship?
We deliver everywhere around the world*, from our workshop located in Montreal.

* Customs fees may apply depending on the country. We are not responsible for customs fees to be paid upon receipt of the order.

When can I expect my package to arrive?
Once you have completed your order, it can take up to 3 business days for your purchase to be wrapped and shipped. The orders are processed from our workshop in Montreal. Delivery times may vary depending on the parcel’s destination. Once your order has left our workshop, the delivery times are as follows :

Delivery times are 3 to 6 business days for standard delivery, 2 to 4 business days for expedited delivery and 1 to 2 business days for express delivery.

United States
Delivery times are 6 to 8 business days for expedited delivery, and 3 to 4 days for express delivery.

Delivery times are 3 to 4 weeks for standard delivery and around 10 days for express delivery.

How do I know the exact location of my package?
If your package has a tracking number, it is possible to trace your package. The tracking number should be in the order confirmation email.

Is there a tracking number with my package?

If you have selected expedited or express delivery, your package is equipped with a tracking number. Packages sent in standard delivery do not have a tracking number. We are not responsible for the lost packages.

United States and International
If you have selected express delivery, your package is equipped with a tracking number. Parcels sent on accelerated delivery do not have a tracking number. We are not responsible for the lost packages.

How do I get free shipping?
We offer free shipping for orders over $100 before taxes . You will automatically be eligible for free shipping at checkout.

It is also possible to pick up your order at our workshop. For more details, please refer to the section below.

Can I pick up my package directly at the workshop?
Yes, you can! At checkout, select the option « Pick up at the store » as delivery method. Once you have completed your purchase, it may take up to 3 business days for your order to be processed and ready to be picked up. We will send you an email inviting you to take an appointment so you can come pick up your order.

You must take an appointment before coming to the workshop. The workshop is usually open from 10am to 6pm from monday to friday.

The Mimi & August workshop is located in Montreal at the following address:
110 McGill Street, suite 301
Montreal, QC. H2Y 2E5

Please note that you must pick up your order within 30 days after you receive the ready-to-be-picked-up email or your order will be canceled without refund or possible exchange.


Customs fees
If you select the international delivery, customs fees may apply depending on your order’s final destination. We are not responsible for customs fees to be paid upon receipt of your order.

Bicycle Delivery (Montreal only)
We use a bicycle delivery company’ services for most orders shipped to Montreal. Delivery times vary between 1 or 2 business days after the parcel is shipped. To find out if bicycle delivery is available in your area, please refer to the charter below.

Postal code starting with :





















































Wrong or incomplete delivery address
Please make sure you enter your shipping information correctly when you pay. If your shipping address is incorrect or incomplete, your parcel will be returned to us and you will have to pay the shipping costs again to receive it.

I chose the « Pick up at the store » delivery option by mistake, is it possible to get my parcel delivered?
Yes. Please contact us at . We will send you an invoice to pay the shipping costs. Once these charges are paid, your package will be shipped.


Do return or exchange policies apply to all items?
Only regular priced items can be refunded or exchanged. Unfortunately, items on sale are final sales. Also, for hygiene reasons, caps and underwears are not elligible for either return or exchange. 

What is the deadline for an exchange or a return?
Our policy is for 15 days. When 15 days have elapsed since the receipt of your package, we unfortunately no longer offer refund or exchange. Please note that the delay to make another return or exchange becomes 5 days if you have already made a first exchange on your order.

In what condition should I return the item to be eligible for return or exchange?
To be eligible for a return or exchange, your item must be returned to us in its original condition - not worn, with all labels in place.
In order to complete the return, we also need a receipt or proof of purchase (please insert it inside your package of return).

However, please consider the following terms:

  • Swimwear: the hygienic protection sticker must be intact.
  • Underwear: final sale.

We reserve the right to refuse a product's exchange or refund for reasons of hygiene or if the product appears to have been damaged by the customer.
Items that have been washed or worn cannot be returned or exchanged. All products will be inspected upon receipt.

Will these shipping costs for the item’s return will be refunded?
Unfortunately, we do not refund the delivery costs for refunds or exchanges.

What are the steps to exchange or refund an item?

  1. Please contact us at with your name, your order number, the product purchased, the size and the reason of return.
  2. Following our answer, you have two options:

Send the product back by mail
To do so, send the product to the following address :
110 McGill, suite 301
Montreal, Qc, H2Y 2E5

Come to our workshop
Exchange or return the item in person to our workshop located at the address indicated above.
Please note that you must take an appointment via the following link before showing you :  Appointment

Choose the option « Pick up at the showroom » and please indicate the reason for your visit ( return or exchange).

  1. Once the return is done and the item is inspected, we will send you an email stating the acceptance or rejection of your refund/exchange request. If your application is approved, we will proceed to the refund/exchange.
    If we proceed to a refund, the credit will automatically be applied on your credit card or original method of payment.
    We reserve the right to refuse an exchange or a refund due to hygiene reasons or if the product appears to have been damaged by the customer.


What will happen if my item is damaged or defective?
If you receive a damaged or defective item, please contact us as soon as possible and we will assist you for the exchange or refund procedures.
Please reach out to us within 15 days after receiving your order - otherwise it will be impossible to proceed to an exchange or a refund.

Is the inventory still up to date on the online store?
We try to keep our inventory up to date. However, inventory errors may occur and some products may no longer be available.
If you order a product that is no longer available, we will notify you and offer you an exchange or a refund.

Is the inventory online the same as at the showroom’s?
Yes, the inventory is the same. When an item is no longer available online it means that it is out of stock for an indefinite period at the showroom too.

When will I receive the money for my return?
If your application is approved, we will proceed to a refund and a credit will be automatically applied to your credit card or the original method of payment, within 3 to 7 days.

What should I do if do not receive my refund?
If you still have not received the refund, please check your bank account again. Subsequently, contact your credit card company; refund may take 3 to 7 business days before appearing officially in your account.
If you have gone through all these steps and still have not received the refund, please contact us at

Where and when can I contact customer service for more information?
You can contact us at ; or by Facebook messenger : here . Please note that our customer service is open from Monday to Friday, from 10 am to 6 pm.


What payment methods are available?

We have the following payment methods: Visa, Mastercard, JCB, American Express, Discover, Paypal, Apple Pay and Gift Cards.

Can I combine two promotions in the same purchase?
No, only one promotion is accepted per purchase. Student codes or coupons cannot be combined with any other promotions.

Why is my credit card denied?
Your credit card may be refused for any of the following reasons:

  • The following error code appears : zip code does not match billing address . This means the billing address must be the same as the one on your credit card statement. (If the problem persists, check your address again on your credit card statement - there may be a bank error with your address.)

  • Your card has expired. Check your card’s expiration date.

  • You may have reached the limit of your credit card. Check with your bank what is the authorized amount of your card.

  • One of the data you entered may be incorrect. Verify you have entered the data correctly in the corresponding fields.

Are payments secure?
Yes, the data is transmitted encrypted by SSL.


Where can I buy a Mimi & August gift card?

You can get a gift card online or directly at our workshop (please take an appointment first).

Where can I use the gift card?

You can use it at our workshop and at In order to use your gift card online, enter the gift card code at checkout, in the corresponding field.

Is there an expiry date on gift cards?

No, our gift cards do not have an expiration date.

What happens if I lose my gift card?
The card will not be replaced by Mimi & August in case of theft, loss or deterioration.

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