FAQ's


At Mimi & August, your satisfaction is our priority.

F.A.Q. (general informations)


Do you have a store?

Yes! It's actually a showroom store located in Montreal’s Old Port (Qc, Canada). It is connected to our workshop so you can purchase the product you have been eyeing online. You can also pick up your order and get a glimpse of our team in action behind the scenes.

110 McGill suite 202, Montreal, QC, H2Y 2E5, Canada.
At the door press 6 and wait for us to unlock the door

Hours
Mon - Closed
Tue - Fri - 11h - 18h
Sat - Sun - 11h - 17h

One of your products is no longer available online, is it available at your showroom?
The inventory available at the showroom is the same as the one online. Therefore, when a product is out of stock online, it is also unavailable at the workshop/showroom.

Can you customize a garment for me?
Unfortunately, due to time limitations and quantity, we do not take any custom order. We apologize for any inconvenience and we value each customer’s feedback. Feel free to send us your suggestions.

Do you offer gift wrapping?
Yes, we do! Each order is neatly wrapped before it is dispatched. If you want to place an order for a gift, we can arrange to send the parcel directly to the recipient’s address and include a customized message inside. Feel free to contact us and we will be happy to help.


Will you restock items that are currently out of stock?
Unfortunately, our products are offered in limited quantities and we cannot guarantee that a certain style will be restocked once it is no longer available. When we restock a style, we usually announce it on social networks or via our newsletter. You can also choose the « Email me when available » option on the product’s page so you can receive an email as soon as the product comes back (if it comes back). 


I would like to collaborate/interview/work with you, how can we get in touch? 
We would love to connect with you! Send us a mail at info@mimihammer.com or contact ushere.


Change of terms and conditions

Mimi & August reserves the right to modify its website, terms and conditions of sale and prices at any time, without notice.

 

PAYMENT


What payment methods are available?

We have the following payment methods: Visa, Mastercard, JCB, American Express, Discover, Paypal, Apple Pay and Gift Cards.

Can I combine two promotions in the same purchase?
No, only one promotion is accepted per purchase. Student codes or coupons cannot be combined with any other promotions.

Why is my credit card denied?
Your credit card may be refused for any of the following reasons:

  • The following error code appears :zip code does not match billing address. This means the billing address must be the same as the one on your credit card statement. (If the problem persists, check your address again on your credit card statement - there may be a bank error with your address.)

  • Your card has expired. Check your card’s expiration date.

  • You may have reached the limit of your credit card. Check with your bank what is the authorized amount of your card.

  • One of the data you entered may be incorrect. Verify you have entered the data correctly in the corresponding fields.

Are payments secure?
Yes, the data is transmitted encrypted by SSL.

GIFT CARD


Where can I buy a Mimi & August gift card?

You can get a gift card online or directly at our workshop.


Where can I use the gift card?

You can use it at our workshop and at mimiandaugust.com. In order to use your gift card online, enter the gift card code at checkout, in the corresponding field.


Is there an expiry date on gift cards?

No, our gift cards do not have an expiration date.


What happens if I lose my gift card?
The card will not be replaced by Mimi & August in case of theft, loss or deterioration.