Vacation FAQ
Important Information About Our Vacation Period
We will be on vacation from December 24 to January 9 inclusively. During this time: Stores will remain open
Old Port of Montreal |
Pop-Up Verdun |
FREQUENTLY ASKED QUESTIONS
Can I shop online during the vacation period?
Yes! Our online store will remain fully operational, so you can continue shopping without any interruptions. However, please note that all orders placed between December 24 and January 9 will begin shipping on January 9.
When can I expect a response to my email?
We’ll be back on January 9 and will respond to emails as quickly as possible. Thank you for your patience during this time!
When can I pick up my order?
Our Old Port of Montreal boutique will be open during the holidays. However, we recommend waiting for your package pickup notification before coming to the store. This confirmation ensures that your order is prepared and ready for pickup.
Will I be able to make a refund or exchange?
Don’t worry! The vacation period (December 24 to January 9) will be excluded from return and refund deadlines. However, to qualify for a return or exchange:
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The product must be in its original condition (unworn, unwashed, and unaltered).
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For more details on return and refund requirements, please visit our Returns & Exchanges Policy.
Note: Items purchased during the Pepito Friday sale are not eligible for refunds or exchanges, as these were final sale purchases.
Thank you for your understanding, and we wish you a joyful holiday season! 🎄