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Vacation FAQ

Please note that we will be on vacation from December 25 to January 20 inclusively. The store in the Old Port of Montreal will also be closed.

You can continue to shop in our online store without any problem. All orders made during this period (December 24 to January 20) will be shipped from January 21.

When can I expect a response to my email?
We will be back on January 21 and will be working to respond to each email as quickly as we can!

When can I pick up my order?
The store will open on January 21. We will send you a confirmation as soon as your package is ready.

Will I be able to make a refund or exchange?
Do not worry. Our vacations (December 25 to January 20) will be excluded from the return and refund deadlines. However, your product must be in its original condition (the products must not have been worn, washed or modified.) For more information on the requirements please click on the following link.